This article outlines best practices for maintaining React panic buttons, including daily charging and careful handling. Troubleshooting steps include power cycling the device, charging afterward, and performing a health check by pressing specific buttons. If issues persist or no light patterns appear, users should contact support at support@reactmobile.com.
In this article, we will review best practices for maintaining your React Device.
Maintaining healthy panic buttons is critical for keeping your team safe. Here are some best practices we recommend:
- Charge the Buttons Regularly: Charge your panic buttons daily, preferably at the end of your busiest shift, to ensure they are always fully powered.
- Handle with Care: Avoid dropping the units or submerging them in liquid.
Troubleshooting Steps
If the button appears to be malfunctioning, try these steps:
- Power Cycle the Button. To do so, refer to the How to Power-Cycle or Reset the React Device article for assistance.
- Charge After Power Cycling. Charge the button following the power cycle and check its health in the portal. Refer to the How to Charge the React Device article for assistance.
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Perform a Health Check.
- To perform a health check, press and hold the side button and immediately tap the main button once. This will also update the "last check-in" time in the Portal for the specific device.
- For more information, refer to the Performing a Health Check on the React Device article for assistance.
If these steps do not produce an updated health status in the React Mobile Portal, or if the button does not display any light pattern during the health check, please contact your CSM or the Support Team (support@reactmobile.com) for further troubleshooting.
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