Joe Silva
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Latest activity by Joe Silva
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Joe Silva created an article,
How to Enable a Voice License for a User
This article explains how to enable a voice license for a User in the Customer Portal, necessary for using voice services like listening on a device "hot mic" or communicating verbally through the ...
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Joe Silva created an article,
How to Join a Channel to Talk and Listen as a User via the Portal
In this article, you will learn how to join a channel to "Talk and Listen" as a User via the Portal.In order to access Channels tab and use Voice functions, you will need a User with Voice License....
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Joe Silva created an article,
How to Send a Voice Message to the React Device via the Portal During an Active Alert
This article explains how to send a voice message to a React Device via the Customer Portal during an active alert. Users need a Voice License to send and receive messages. Steps include logging in...
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Joe Silva created an article,
How to Install/Remove a Wearable Attachment on the React Device
The React Device offers three attachment options: watch band, lapel pin style, and carabiner fob. To install, slide the attachment with the metal piece toward the device hole until visible. To remo...
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Joe Silva created an article,
Understanding the LED Color Indicators on the React Device
The React Device uses backlit LED indicators to show status: solid white during reboot, flashing blue when WiFi and LTE are unavailable, and solid blue for network changes. In alert state, flashing...
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Joe Silva created an article,
How to Update the Firmware on the React Device
The React Device supports wireless Firmware Over-The-Air (FOTA) updates to keep devices secure and current. Updates occur when the device is connected to Wi-Fi and a charger, has at least 50% batte...
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Joe Silva created an article,
How to Charge the React Device
The React Device has a high-capacity battery that lasts 36 hours on standby or 2 hours of talk time, and it charges fully in about 3 hours using a magnetic cable or a separate charging station. To ...
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Joe Silva created an article,
Best Practices for Maintaining Your React Device
This article outlines best practices for maintaining React panic buttons, including daily charging and careful handling. Troubleshooting steps include power cycling the device, charging afterward, ...
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Joe Silva created an article,
How to Power-Cycle or Reset the React Device
This article explains how to power-cycle or reset the React Device by holding the main and side buttons for 5 seconds until the LED turns white and it powers off. Then, restart by holding the side ...
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Joe Silva created an article,
Performing a Health Check on the React Device
This article explains how to initiate a health check on the React Device by pressing and holding the side button and tapping the main button. The device then flashes colors to indicate battery leve...
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