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Support Team - Tier 1

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Activity overview

Latest activity by Support Team - Tier 1

  • Support Team - Tier 1 created an article,

    How to turn the Cellular Buttons on

    When you receive your Cellular Buttons, they will be turned off. To power them, you must locate the On/Off switch and move it to the correct position. Open the silicon cover on the bottom of the d...

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  • Support Team - Tier 1 created an article,

    How to respond to an alert via React Mobile Management Portal?

    When an alert is initiated, all users logged into to React Mobile Portal will receive visual and sound notifications. The dashboard will also display a notification box in the top right corner. Whe...

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  • Support Team - Tier 1 created an article,

    Charging the Cellular Buttons

    The Cellular Buttons are provided with a charging block and all associated cables.   React Mobile Cellular Buttons use rechargeable Lithium-ion batteries and are charged using a standard Micro-USB...

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  • Support Team - Tier 1 created an article,

    Understanding the types of beacons

    There are five distinct beacon types that may be seen at a React Mobile installation, beginning with the oldest. Estimote beaconsGeometrical/angled shape, soft rubber enclosure, remove to reveal A...

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  • Support Team - Tier 1 created an article,

    Portal Matrix for Health Indicators

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  • Support Team - Tier 1 created an article,

    Registering a beacon with Mobile App

    In this article, you will learn about how you can register beacons using the React Mobile Hospitality Application To register a beacon to your account you have to have Admin or Installer access to ...

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  • Support Team - Tier 1 created an article,

    Installing Beacons

    To install Bluetooth Low Energy (BLE) beacons at a property, tap the “Beacons” tab at the bottom of the screen. You will see a window like the screenshot below. If the beacons are registered, they ...

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  • Support Team - Tier 1 created an article,

    How to Add, Edit and Remove Users

    Users with an ADMIN role can Add, Edit or Remove other users from the Portal. To Add a New User to your Portal: Go to https://portal.reactmobile.com/ and login with an Admin User Go to the USERS T...

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  • Support Team - Tier 1 created an article,

    Registering a Cellular Button

    To register a Cellular Button as an alert source in your Customer Portal, you will need Admin or Installer access to the React Mobile Hospitality application on either an iOS or Android smart devic...

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  • Support Team - Tier 1 created an article,

    Unregistered cellular button indicator - what does purple flash mean?

    When a button has not yet been registered to a property, none of its features will operate as expected. For this reason, the light will flash purple to indicate that it needs to be configured.   If...

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