This article explains how to join a voice channel via the Customer Portal by listening or talking. Users need a Voice License to access the Channels tab. To listen, log in, select the Channels tab, and click "Listen" next to the channel. To talk, select the channel, then press and hold the "Push To Talk" button to send voice messages. Ensure your microphone and sound are enabled.
In this article, you will learn how to join a channel to “Talk and Listen” to voice communications via the Customer Portal.
In order to access the Channels tab and use Voice functions, you will need to be a User with a Voice License. Please follow this article if you would like to learn more: How to Enable a Voice License for a User.
How to Listen In to a Voice Channel:
Navigate to the Customer Portal (https://portal.reactmobile.com) and log in.
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Select the Channels tab on the left side of the screen.
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Select Listen to the right of the channel you wish to listen in on (If prompted, you may need to select "RECONNECT" on the top-right of the screen where "PUSH TO TALK" is located).
Note: you can listen in on multiple channels at once
How to Talk to a Voice Channel:
Navigate to the Customer Portal (https://portal.reactmobile.com) and log in.
Select the channel you wish to speak with at the top-right of the screen.
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Press and hold the Push To Talk button at the top of the screen to send voice messages to that specific channel. You will also hear communications from this channel on your computer (ensure your browser and computer's sound and microphone are turned on).
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