How to Send a Voice Message to an Alert Channel via the Portal During an Active Alert

In this article, you will learn how to send a voice message to Alert Channel via the Customer Portal during an alert.

To receive and send voice messages during an active alert, you will need to be a User with a Voice License. Please follow this article if you like to learn more: How to Enable a Voice License for a User.

Steps to Sending a Voice Message to a React Mobile Nexus Device via the Customer Portal During an Active Alert:

1. Navigate to the Customer Portal (https://portal.reactmobile.com) and login.
2. Select the Alerts tab on the left hand side of the screen.
3. Click the active alert which will open a sidebar to the right of the screen.
4. Once you click the alert, you will join the "Alert Channel" as a responder and you can hear all communications from the alert source device.
   • The alert source device will become a "Hot Mic". "Hot Mic" can be interrupted periodically to send voice messages to the user in need of help. 
5. At the bottom of the sidebar there will be a button that says 'Push to Talk'. Click and hold this button to send a voice message directly to the alert source device, as well as anyone else on that channel.
   • If the channel is "Busy", it means you cannot interrupt the "Hot Mic" during that time. Please wait at least 5 seconds before trying to send another voice message to the user in need of help.
6. All Responders in the alert channel will be able to hear the Hot Mic, as well as any Push-To-Talk communication within the channel.