Understanding the Beacons Tab on the Customer Portal

In this article, you will learn what information the "BEACONS" tab displays on the Customer Portal.

All users signed in to the Customer Portal can access the beacons tab; however, only Admins and Installers will be able to make edits to the beacon details. To change user permissions, refer to the How to Add, Edit and Remove Users article for assistance.

From the Customer Portal (https://portal.reactmobile.com), you can navigate and view the "Beacons" tab on the left hand side of the screen.

On this tab, you can review and maintain your beacon health by looking for out-of-date firmware, battery life, and recent check-ins. When a beacon has a problem with any of these, it will be displayed as a warning or critical condition. Hovering your mouse over the line item will reveal a tool tip describing what fixes are needed.

Important Details Highlighted in the Beacons Tab

• Health status. To further examine this, review the subsection below.
• Battery as a percent.
• Firmware information.
• Type of Beacon on property. Refer to the article, An Overview of the Different Types of Beacons for further assistance.
• Location of the device is detailed in to three separate parts:
  1. Floor: what floor of the property the device is located on.
  2. Room: what room is the device located in.
  3. Name: details the room information and the exact location of the device in that space.
• Last check in. A beacon will check as the panic buttons move throughout the property. 
  • • If the staff is carrying the panic buttons with them each day and they are ON and charged, the beacons will continue to check in and remain in a healthy state.

Examining the Health Status of Beacons

• Healthy (Green): Indicates 3 things: (1) the beacons battery life is greater than 40%; (2) the firmware version is up to date; (3) the beacon has checked in within the last 7 days.
• Moderate (Yellow): Indicates at least one of 2 things: (1) the beacons battery life is less than 40% and greater than 20%, OR (2) the firmware version is not up to date, AND the beacon has checked in within the last 7 days.
• Critical (Red): Indicates that the beacons battery life is below 20% OR the beacon has not checked in within the last 7 days.