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Support Team - Tier 1

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Articles

Recent activity by Support Team - Tier 1

  • How to Replace the Batteries in a Carfit Beacon

    In this article, you will learn what is needed and how to change a battery in an Carfit beacon. Carfit beacons require (3) CR2032 batteries and you may need double-sided high bondage tape, we recom...

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  • How Can I Set Up Alert Notifications?

    In this article, we will discuss the four different methods that the React Mobile safety platform uses to notify users of an active alert.   In an emergency, you can receive alert notifications fro...

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  • How to Register a LTE/Cellular Panic Button Using the React Mobile Hospitality Application

    In this article, you will learn how to register a LTE/Cellular Panic Button to your property by using the React Mobile Hospitality Application. Only Installers and Admins can register LTE/cellular ...

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  • Understanding the React Mobile Workplace Safety Platform

    There is nothing quite as comforting as knowing that help is just a button press away. With React Mobile panic buttons, your security staff can provide immediate response to users in need. Our mobi...

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  • How to Pair a Bluetooth Panic Button to a Smart Device

    In this article, you will learn how to pair a bluetooth panic button (sidekick) to a smart device. How to Pair the Bluetooth Panic Button to a Smart Device From the smart device, launch the React...

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  • How to Rename a Cellular Panic Button in the Customer Portal

    In this article, you will learn how to rename a cellular (LTE) panic button. All users signed in to the Customer Portal can access the devices tab; however, only Admins will be able to make edits t...

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  • Who Can You Contact for Support with Your Workplace Safety Platform?

    In this article, you will learn who your best contacts are for support and any other inquiries related to the React Mobile Workplace Safety Platform.   When using the React Mobile Workp...

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  • How to Replace the Batteries in a React1 Beacon

    In this article, you will learn what is needed and how to replace the batteries in a React1 beacon. React1 beacons require (2) AAA batteries and you may need double-sided high bondage tape, we reco...

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  • How to Revoke a User's Access to the Customer Portal

    In this article, you will learn how to revoke a user's access to the Customer Portal. Only users with Admin roles remove other users from the Portal. To change user permissions, refer to the How to...

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  • How to Turn on "Auto-Update" for LTE Button Firmware in the Customer Portal

    In this article, you will learn how to enable the auto-update settings for LTE panic buttons in the Customer Portal. Users with Admin roles can update settings in the Portal. To change user permiss...

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