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Support Team - Tier 1

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Articles

Recent activity by Support Team - Tier 1

  • Understanding the Firmware Settings in the Customer Portal

    In this article, you will learn to understand the firmware setting options in the Customer Portal. Users with Admin roles can update settings in the Portal. To change user permissions, refer to the...

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  • Managing and Understanding Alert History

    In this article, you will learn to understand the reporting information for past alerts that is shown in the "ALERTS" tab on the Customer Portal. All users signed in to the Customer Portal can acce...

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  • How to Power Cycle or Reset Your Cellular (LTE) Panic Button

    In this article, you will learn how to power cycle and/or reset your cellular (LTE) panic button. To complete this process, ensure the device is in an area with strong LTE coverage. We do recommend...

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  • Helpful Tips to Introduce Your Team to the Safety Platform (Spanish)

    Consejos Útiles para Introducir a Su Equipo a la Plataforma de Seguridad   En este artículo, aprenderán algunos consejos útiles para hacer que la introducción de la plataforma de seguridad React Mo...

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  • What is the Responder Geofence Feature?

    In this article, you will learn to understand what the responder geofence feature is. We all know the importance of leaving work at work, and the React Mobile workplace safety system can help to ac...

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  • How to Update Beacon Firmware Using the React Mobile Hospitality Application

    In this article, you will learn how to update the firmware on a beacon. Users with Admin and Installer roles can update beacons. To change user permissions, refer to the How to Add, Edit and Remove...

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  • How to Enable SMS and Email Notifications for Alerts

    In this article, you will learn how to enable SMS/Text and Email notifications for users in the Customer Portal. Only Admins can edit existing users and enable SMS/text or email notifications for t...

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  • Understanding the Beacons Tab on the Customer Portal

    In this article, you will learn what information the "BEACONS" tab displays on the Customer Portal. All users signed in to the Customer Portal can access the beacons tab; however, only Admins and I...

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  • Understanding the Dashboard View and Health Indicators on the Customer Portal

    In this article, you will learn what information the dashboard view on the Customer Portal displays.   In the dashboard view, you will be able to see an overview of each component of the React Mobi...

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  • How to Reset React Mobile for Single Sign On

    In this article, you will learn how to reset a third-party application (React Mobile) for single sign on (SSO). Only users with Admin permissions can perform a reset. To change user permissions, re...

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