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Support Team - Tier 1

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Articles

Recent activity by Support Team - Tier 1

  • An Overview of React Mobile's Bluetooth Panic Button (or Sidekick) and Beacon Solution

    This article covers how the React Mobile Workplace Safety Platform using our Bluetooth/Sidekick Panic Buttons works and the key components to the Platform. Our Bluetooth/Sidekick Panic Button workp...

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  • What is Single Sign On Authentication?

    In this article, you will learn what single sign on (SSO) authentication is. Single sign on (SSO) is an authentication method that allows users to log in to multiple websites and applications wit...

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  • Understanding the Unknown Beacon Classification Setting in the React Mobile Hospitality Application

    In this article, you will learn when it is necessary to select a classification for an unknown beacon, and how to do so on the React Mobile Hospitality Application. React1 and Carfit beacons that h...

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  • Helpful Tips to Introduce Your Team to the Safety Platform

    In this article, you will learn a few helpful tips to make introducing the React Mobile safety platform to your team easier. Because your safety and security is our highest priority your hotel inve...

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  • Recommended Client Configuration for Android Devices

    In this article, you will learn to understand the recommendations for configuring Android devices to work with the React Mobile Hospitality Application.   We recommend the Samsung Galaxy A25 as our...

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  • How to Turn on "Auto-Update" for Beacon Firmware in the Customer Portal

    In this article, you will learn how to enable the auto-update settings for beacons in the Customer Portal. Users with Admin roles can update settings in the Portal. To change user permissions, refe...

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  • How to Disable Email Notifications for Alerts

    In this article, you will learn how to disable Email notifications for users in the Customer Portal. Only Admins can edit existing users and disable email notifications for themselves or other user...

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  • How to Charge the LTE/Cellular Panic Button

    In this article, you will learn how to charge a LTE/Cellular Panic Button and what is needed to do so.   React Mobile Cellular Buttons are powered by rechargeable lithium-ion batteries and can be c...

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  • Understanding Health Statuses in the Customer Portal

    In this article, you will learn what each health status indicates in the Customer Portal.   Examining the Health Status of Alerts Healthy (Green): Indicates the alert has been resolved. Moderat...

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  • Understanding the Process of Installing Beacons

    In this article, you will learn the process of installing beacons and determining the proper placement of the beacons to ensure coverage.Only Admins and Installers will be able to add or remove bea...

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