Support Team - Tier 1

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• How to Verify the Bluetooth Buttons are Paired with the React Mobile Hospitality App

  In this article, you will learn how to verify daily that your bluetooth button (or sidekick) is paired with the React Mobile Hospitality application on your smart device. We highly recommend follow...

  • Updated November 04, 2024 18:07
  • 1 follower
  • 0 comments
  • 0 votes

• Understanding Cellular (LTE) Panic Button Alerts

  In this article, we will analyze and begin to understand the process of triggering an alert on a cellular (LTE) panic button.    An alert is an event that starts the process of getting help to your...

  • Updated November 04, 2024 18:12
  • 1 follower
  • 0 comments
  • 0 votes

• Understanding How to Name and Label Cellular Panic Buttons

  In this article, you will learn how to name and label a cellular (LTE) panic button. All users signed in to the Customer Portal can access the devices tab; however, only Admins will be able to make...

  • Updated October 10, 2024 18:20
  • 1 follower
  • 0 comments
  • 0 votes

• Understanding the LED Color Indicators on a LTE/Cellular Panic Button

  IMPORTANT: The LED color indicators have recently changed following a firmware update. Please review the information in this article carefully to ensure you are referencing the most current indicat...

  • Updated March 11, 2026 19:04
  • 1 follower
  • 0 comments
  • 0 votes

• Understanding the Press Patterns on the Cellular (LTE) Panic Button

  In this article, you will learn how to activate a health check or initiate an alert on the cellular (LTE) panic button.   To Activate an Alert from the Cellular (LTE) Panic Button: Press the g...

  • Updated September 20, 2024 16:19
  • 1 follower
  • 0 comments
  • 0 votes

• Understanding the LED Color Indicators on a Bluetooth (Sidekick) Panic Button

  In this article, you will learn to understand the different LED color indicators on a bluetooth panic button. LED Lights When a Device is in Normal Operation Idle and green flashing light every ...

  • Updated December 11, 2024 17:42
  • 1 follower
  • 0 comments
  • 0 votes

• What Does a Purple Flash on a LTE/Cellular Panic Button Mean?

  In this article, you will learn what it means when a LTE or cellular panic button is flashing purple and how to resolve this.   Buttons that are not registered to a property will be unable to trigg...

  • Updated November 06, 2024 21:20
  • 1 follower
  • 0 comments
  • 0 votes

• How to Power Cycle or Reset Your LoRa Panic Button

  In this article, you will learn how to power cycle and/or reset your LoRa panic button.   We do recommend power cycling your devices periodically to ensure they are up to date. To complete this pro...

  • Updated May 29, 2025 16:09
  • 1 follower
  • 0 comments
  • 0 votes

• Understanding the LED Color Indicators on a LoRa Panic Button During an Alert

  In this article, you will learn what the different LED colors on the LoRa panic button indicate during an alert event. Requesting assistance (flashing white indicator) To trigger an alert with a R...

  • Updated October 06, 2025 19:48
  • 1 follower
  • 0 comments
  • 0 votes

• Understanding the Press Patterns on the LoRa Panic Button

  In this article, you will learn how to activate a health check or initiate an alert on the LoRa panic button.   To Activate an Alert from the LoRa Panic Button: Press the red button on the sid...

  • Updated May 29, 2025 16:57
  • 1 follower
  • 0 comments
  • 0 votes