User

Support Team - Tier 1

Member since
Total activity 127
Last activity
Following 0 users
Followed by 0 users
Votes 0
Subscriptions 37

Articles

Recent activity by Support Team - Tier 1

  • Understanding the Different Types of User Roles

    In this article, you will learn to understand the different types of access to the system through the user roles. Users with Admin roles can add, edit or remove other users from the Portal. To chan...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Replace the Battery in a React2 Beacon

    In this article, you will learn what is needed and how to replace the battery in an React2 beacon. React2 beacons require (1) CR2477 battery. Physically locate the beacon within the property, you ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Replace the Battery in a Bluetooth Panic Button (Sidekick)

    In this article, you will learn how to change the battery in your Bluetooth button (or sidekick). Both versions of the Bluetooth buttons require (1) CR2032 watch-style battery. Refer to the respect...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Turn the Cellular (LTE) Buttons On

    In this article, you will learn how to turn your cellular or LTE panic button devices on.    To Confirm Your Cellular Panic Button is On and/or to Turn the Device On:  Open the small grey silicon ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Our Beacon Was Removed From Its Location. How Can I Identify Where It Is Registered?

    In this article, we will discuss the different methods for determining the registered location of a beacon in the event that the beacon is removed from its location.   For React2 Beacons Only React...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Replace the Batteries in an Estimote Beacon

    In this article, you will learn what is needed and how to replace the batteries in an Estimote beacon. Estimote beacons require (2) AA batteries and double-sided high bondage tape, we recommend 3M ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Trigger an Alert on a Bluetooth Panic Button (or Sidekick)

    In this article, you will learn how to trigger an alert from a bluetooth panic button.   A Bluetooth Sidekick Panic Button must be paired to a smart device through the React Mobile Hospitality app....

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Understanding the Users Tab on the Customer Portal

    In this article, you will learn what information the "USERS" tab displays on the Customer Portal. All users signed in to the Customer Portal can access the users tab; however, only Admins will be a...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Update the Bluetooth (Sidekick) Panic Button Firmware

    In this article, you will learn how to enable the auto-update settings in the Customer Portal and update the firmware on the bluetooth panic buttons. Users with Admin roles can update settings in t...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Performing a Device Health Check with a Cellular (LTE) Panic Button

    In this article, you will learn how to activate a health check on the cellular (LTE) panic button.   Performing a health check will allow you to quickly assess the battery level and network coverag...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes