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Support Team - Tier 1

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Articles

Recent activity by Support Team - Tier 1

  • How to Turn On and Activate the Geofence Feature

    In this article, you will learn how to activate geofence location services. Users with Admin roles can activate this feature. To change user permissions, refer to the How to Add, Edit and Remove Us...

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  • How to Respond to an Alert on the React Mobile Hospitality Application

    In this article, you will learn how to respond to an alert on the React Mobile Hospitality Application. All users with access to the application can view alerts; however, it is important to note th...

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  • How to Disable Push Notifications on the React Mobile Hospitality Application

    In this article, you will learn how to disable push notifications from the React Mobile Hospitality Application on your smart device.   Open the React Mobile Hospitality application and at the bott...

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  • How to Manage External Integrations (i.e. HotSos, KnowCross, etc.)

    In this article, you will learn how to manage external integrations that the property may use.   External integrations that React Mobiles safety platform currently partners with include the followi...

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  • How to Remove Beacons in the Customer Portal

    In this article, you will learn how to remove beacons from the Customer Portal. Users with Admin and Installer roles can remove beacons in the Portal. To change user permissions, refer to the How t...

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  • How to Register and Add Mobile Responder Devices

    In this article, you will learn how to add responder devices in the Customer Portal and understand when to set up a device as a responder. All users signed in to the Customer Portal can access the ...

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  • Understanding the Alerts Tab in the Customer Portal

    In this article, you will learn what information the "ALERTS" tab displays on the Customer Portal. All users signed in to the Customer Portal can access the Alerts tab; however, only Dispatchers, R...

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  • How to Trigger an Alert from Your Panic Button (Spanish)

    Cómo Activar una Alerta desde tu Botón de Pánico   En este artículo, aprenderás cómo activar una alerta desde los diferentes tipos de botones de pánico.   Cómo Activar una Alerta en un Botón de Pán...

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  • Understanding the Responder Tab in the Customer Portal

    In this article, you will learn what information the "RESPONDER" tab displays on the Customer Portal.   All users signed in to the Customer Portal can access the Responder tab; however, only Admins...

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  • An Overview of React Mobile's Bluetooth Panic Button (or Sidekick) and Beacon Solution

    This article covers how the React Mobile Workplace Safety Platform using our Bluetooth/Sidekick Panic Buttons works and the key components to the Platform. Our Bluetooth/Sidekick Panic Button workp...

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