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Support Team - Tier 1

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Articles

Recent activity by Support Team - Tier 1

  • Overview of the HotSos and React Mobile Integration

    The React Mobile platform can be integrated with third-party systems, such as Amadeus HotSOS. During an alert, React Mobile will query the HotSOS Housekeeping live operating system and provide the ...

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  • An Overview of the Different Types of Beacons

    In this article, you will learn to understand the different types of beacons installed by React Mobile. Below are five distinct types of beacons you might encounter at a React Mobile installation, ...

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  • How to Replace a Beacon Using the React Mobile Hospitality Application

    In this article, you will learn how you can replace a beacon using the React Mobile Hospitality application on your smart device.  Users with Admin and Installer roles can replace beacons. To chang...

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  • How to Register a Beacon Using the React Mobile Hospitality Application

    In this article, you will learn how to register a beacon using the React Mobile Hospitality Application on your smart device.Users with Admin and Installer roles can register beacons. To change use...

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  • How to Add, Edit or Remove Users

    In this article, you will learn how to add, edit or remove users in the Customer Portal. Users with Admin roles can add, edit or remove other users from the Portal.  Steps to Add a New User in You...

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  • Understanding the Info Tab on the React Mobile Hospitality Application

    In this article, you will learn what information the "INFO" tab displays on the React Mobile Hospitality Application for Administrators.     Device Info Current Org: The property to which your de...

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  • Understanding the Alerts Tab on the React Mobile Hospitality Application

    In this article, you will learn what information the "ALERTS" tab displays on the React Mobile Hospitality Application. All users (except Portal Users) signed in to the application can access the a...

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  • Operational Guide for the Bluetooth (Sidekick) Panic Button

    This article explains how to pair, locate, disconnect, and update the firmware on our bluetooth panic buttons (sidekicks).   When a bluetooth (sidekick) panic button is paired with a smart device, ...

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  • How to Trigger an Alert from the React Mobile Hospitality Application

    In this article, you will learn how to trigger an alert from the React Mobile Hospitality Application.   How to Trigger an Alert on the React Mobile Hospitality Application Login to the React Mobi...

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  • How to Manage Your Beacons in the Customer Portal

    In this article, you will learn to understand how to effectively manage your beacons on property. React Mobile uses Bluetooth Low Energy (BLE) beacons for indoor positioning. There are two major wa...

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