How Can I Assign a Language to a React Device?

In this article, you will learn how to assign a language to a React Device.

In order to assign a language to a React Device, you will have to be a User with a Voice License. If you are not a User with a Voice License, please reach out to your Admin about licensing your User. You will also need to have an existing channel created. For more information on how to create a channel, please reference the article How to Add and Remove a Channel on the Customer Portal.

Steps to Assign a Language to a React Device:

1. Navigate to the Customer Portal (https://portal.reactmobile.com) and login.

2. Select the "CHANNELS" tab on the left hand side of the screen.

   

3. Click on the 'ADD LANGUAGE' option under the channel that you would like to add a language group for.

   

4. Select a language and color for your group. The color you choose will help differentiate which React Device is part of what group, as this will be the color the LED displays when the React Device is charging.

   

5. Select 'Add Language' once you are done. Tip: multiple language groups can be added per channel.
6. You can now add a React Device to your preferred, existing group based on the language that was assigned. For more information on how to add a React Device to a group, please reference How to Add a Device to a Group via the Portal.

Important: once your React Device is added to a group, the device will audibly state which channel it is connected to, as well as which language. We recommend health checking your device once it is added to a group. Steps to health checking your device can be found here: Performing a Health Check on the React Device.