How to Send a Voice Message to the React Mobile Nexus Device Through the Application During an Alert

This article explains how to send a voice message to a React Mobile Nexus Device during an alert. Users need a Voice License to access voice features. Upon alert, users receive notifications and can join the voice channel by selecting "I'll Respond." They hear the alert's hot-mic and can interrupt it using the Push To Talk (PTT) button to communicate. Releasing PTT resumes the hot-mic. Upon arrival, users can resolve the alert via the app.

In this article, you will learn how to send a voice message to a React Mobile Nexus Device through the application during an alert.

To access voice features on the React Mobile Application, you will have to be a User with a Voice License. If you are not a User with a Voice License, please reach out to your Admin about licensing your User. You can follow this link to learn more: Enabling a Voice License for a User.

When there is an alert fired, Users logged in to the React Mobile Application will receive a notification.
Tapping the notification (or in-app banner) will take the user to the Alerts tab.
Selecting "I'll Respond" will make you a participant, or Responder, for the alert. You will see a "Joining Channel" prompt at the bottom confirming the voice features are connecting.
After the voice channel for the alert is connected, the user can begin hearing the "Hot-Mic" from the alert source device. In this state, the user can hear and better understand the emergency.
The user can interrupt the hot-mic (approximately every ~5 seconds) by pressing the PTT (Push To Talk) button towards the bottom of the screen. The user can speak to the alert source for as long as they are pressing and holding the PTT button (Transmitting).
Once the PTT button is released, the hot-mic will resume from the alert device.
When the user arrives at the alert location, they can use the mobile application to resolve the alert.