This article explains how to add and remove Voice Channels on the Customer Portal. Users need a Voice License to access the Channels Tab. To add a channel, click "ADD CHANNEL," enter the name, and create it. ELITE TIER auto-creates a default language channel, while ULTIMATE TIER requires adding languages and assigning devices. To delete a channel, remove all devices from it, then click the trash can icon next to the channel to delete.
In this article, you will learn how to add and remove Channels on the Customer Portal.
To access the Channels Tab, you will have to be a User with a Voice License. If you are not a User with a Voice License, please reach out to your Admin about licensing your User.
You can follow this link if you would like to know more about How to Access the React Mobile Customer Portal.
- With a Voice Licensed User, go to the Channels Tab.
- Click ADD CHANNEL on the top right corner, enter the channel name, and click CREATE.
- ELITE TIER will create a default language channel.
- ULTIMATE TIER must ADD a Language and assign devices to language groups.
- Once the Channels are created, you can assign React Devices to channels (How to Assign a React Device to a Channel on the Customer Portal).
- To DELETE a channel, first you must remove all the devices from that channel. Click View to see the devices and REMOVE them from the channel.
- After the devices are removed from the channel, click on the trash can for the device group.
- Finally, found the trash can next to the channel and delete the channel.
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