Understanding the Devices Tab on the Customer Portal

In this article, you will learn what information the "DEVICES" tab displays on the Customer Portal.

All users signed in to the Customer Portal can access the devices tab; however, only Admins and Installers will be able to make edits to the device details. To change user permissions, refer to the How to Add, Edit and Remove Users article for assistance.

From the Customer Portal (https://portal.reactmobile.com), you can navigate and view the "Devices" tab on the left hand side of the screen.

Depending on your solution, devices include: LTE buttons, LoRa buttons, smart devices paired with bluetooth buttons, and responder devices.

On this tab, you can review and maintain your device health by looking for out-of-date firmware, battery life, and recent check-ins. When a device has a problem with any of these, it will be displayed as a warning or critical condition. Hovering your mouse over the line item will reveal a tool tip describing what fixes are needed.

Important Details Highlighted in the Devices Tab

• Health Status. To further examine this, review the subsection below.
• Type of Device.
  • wan_button: Refers to either a LTE/cellular button or LoRa button, depending on the solution installed at your property.
  • ios or android: Refers to a responder device or an alert source smart device that is paired to a bluetooth button.
• Name: Device name. This can be edited.
• Battery: Shows as a percent.
• RSSI: Shows the signal strength where the device is located.
• Button Paired: 
• Firmware information.
• Last check in. 
  • • If the staff is carrying the panic buttons with them each day and they are ON and charged, the beacons and devices will continue to check in and remain in a healthy state.

Examining the Health Status of Devices (Panic Buttons)

• Healthy (Green): Indicates 3 things: (1) the buttons battery life is greater than 40%; (2) the firmware version is up to date; (3) the button has checked in within the last 2 hours.
• Moderate (Yellow): Indicates at least one of 3 things: (1) the button battery life is less than 40% and greater than 20%, OR (2) the firmware version is not up to date, OR (3) the alert source (device) has not checked in within the last 2 hours.
• Critical (Red): Indicates that the button's battery is below 20% OR the button has not checked in within the last 2 hours.