How to Pair a Bluetooth Panic Button to a Smart Device

Support Team - Tier 1
Support Team - Tier 1
  • Updated

In this article, you will learn how to pair a bluetooth panic button (sidekick) to a smart device.

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How to Pair the Bluetooth Panic Button to a Smart Device

  1. From the smart device, launch the React Mobile Hospitality application. Tap on the "Pair" tab at the bottom of the screen.
  2. Bring the Sidekick close to the device, then tap on "Pair a Button." Answer “Yes” to Location On Always or While Using Device, and “Yes” to Allow Access to Bluetooth. The app will indicate "Scanning...Connecting..."
  3. Once connected, the Sidekick will flash a solid green light for one second. The app now displays options to "Disconnect" or "Locate Button."
    • Some operating systems may not offer the option to "Always" use Location Services. Go to device Settings, search for the React Mobile app permissions, and set the device to "Always" allow Location Access for the most accurate beacon location to populate in alerts.

Important items to note:

  • The two devices will remain connected as long as they are within about 30 feet (10 meters) of each other.
  • If they are separated and the Bluetooth range limit has been reached, the Sidekick will lose signal, disconnect from the smart device and begin to flash green rapidly. The flashing green means the button is signaling that it is no longer paired, so it can not initiate an alert while in this state.
  • If unpaired, the app will indicate "No Button Paired" instead of "Paired and Connected" and will send a notification alerting the user, “WARNING: Sidekick Disconnected. Please re-pair your device.”
  • Once the devices are back within Bluetooth range of each other, the button will automatically reconnect to the previously paired smart device; the button flashes green once when paired.

For a Spanish version of the above article, navigate to the article How to Pair a Bluetooth Panic Button to a Smart Device (Spanish).

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