Who Can You Contact for Support with Your Workplace Safety Platform?

When using the React Mobile Workplace Safety Platform, it's essential to know who to reach out to for assistance with any inquiries or issues you may encounter. Here are the key contacts for support:

1. Your Dedicated Client Success Manager (if you are ensure who to contact, start here and the client success team will ensure your inquiries are directed to the correct department)
   • Email: your dedicated CSM or the general department at clientsuccess@reactmobile.com
   • What They Can Help With:
     • Account Management: Questions about your account, billing inquiries, and service plan changes.
     • Onboarding and Training: Assistance with setting up new users, scheduling training sessions, and accessing user resources.
     • Feature Requests and Feedback: Suggestions for new features and feedback for system improvements.
     • Usage Optimization: Tips for maximizing your use of the system.
     • Hardware Orders: Ordering new beacons and buttons.
     • General Inquiries: Any non-technical questions you may have.
2. Customer Support Team
   • Email: support@reactmobile.com
   • Phone: 1-800-555-0199
   • Hours: Monday to Friday, 9 AM to 5 PM (EST)
   • What They Can Help With: Technical support, account issues, and troubleshooting.
3. Sales and Account Management
   • Email: sales@reactmobile.com
   • Phone: 1-800-555-0123
   • What They Can Help With: New accounts, billing inquiries, and upgrades to services.

4. Resources 

   • Knowledge Base: Visit the React Mobile Knowledge Base for FAQs, user guides, and troubleshooting tips.
   • Webinars: Join scheduled webinars for training and updates on platform features.
5. Social Media
   • Follow React Mobile on social media for updates, tips, and community support:
     • Youtube: @ReactMobileInc
     • LinkedIn: React Mobile

For any questions or issues related to the React Mobile Workplace Safety Platform, don’t hesitate to reach out to the appropriate support channels. Whether you need technical help, sales assistance, or just some guidance on using the platform, the React Mobile team is here to assist you.