Understanding the Different Types of User Roles

In this article, you will learn to understand the different types of access to the system through the user roles.

Users with Admin roles can add, edit or remove other users from the Portal. To change user permissions, refer to the How to Add, Edit and Remove Users article for assistance.

This guide provides a comprehensive overview of the different user roles within the React Mobile Customer Portal & The React Mobile Hospitality Application (RMH App) and outlines the specific access permissions associated with each role. Understanding these roles and permissions is crucial for effective management and operation within the 2.0 platform.

Portal User

• This role is ideal for individuals who need to monitor data and alerts but do not require interaction capabilities.
• Access permissions for this role include:
  • Dashboard Access: Portal Users have viewer-only access to the Customer Portal.
  • Alert Management: Portal Users can view alerts within the portal but cannot respond to or resolve them.

Responder

• This role is ideal for on-the-ground staff who need to manage alerts on the go without access to the full dashboard functionalities. 
• Access permissions for this role include:
  • Dashboard Access: Responders do not have access to the Customer Portal.
  • Alert Management: Responders can respond to and resolve alerts exclusively through the React Mobile Hospitality application.

Dispatcher

• This role is ideal for staff members who oversee alert responses and require comprehensive access to both the portal and application for managing alerts effectively.
• Access permissions for this role include:
  • Dashboard Access: Dispatchers have access to the Customer Portal and can perform all actions related to alert management.
  • Alert Management: Dispatchers can respond to and resolve alerts both through the Customer Portal and through the React Mobile Hospitality application.

Installer

• This role is ideal for technical staff members responsible for the maintenance and setup of the system's physical components, such as beacons.
• Access permissions for this role include:
  • Dashboard Access: Installers have access to the Customer Portal and can perform all actions related to alert management.
  • Alert Management: Installers can respond to and resolve alerts both through the Customer Portal and through the React Mobile Hospitality application. They also have additional capabilities to view, register, replace and remove beacons within the application.

Admin

• This role is ideal for system administrators who are responsible for managing the overall system settings, user permissions, and operational integrity.
• Access permissions for this role include:
  • Full System Access: Admins have unrestricted access to all system functionalities. This includes adding and removing users and devices, along with managing settings and configurations for the entire 2.0 platform.

Each role is designed to fit specific operational needs within the React Mobile 2.0 Safety System. Users should log in through the 2.0 portal or application to access their respective functionalities based on the permissions outlined above.

For a Spanish version of the above article, navigate to Understanding the Different Types of User Roles .