How to Manage Responders

In this article, you will learn how to manage responders in the Customer Portal.

All users signed in to the Customer Portal can access the Responder tab; however, only Admins will be able to add or remove Responders. To change user permissions, refer to the How to Add, Edit and Remove Users article for assistance.

Responders are mobile devices that have our application and have been registered to your property. This can be done either with a QR code, so that there is no need for a login at all, or with an SSO login email address. To add responders, refer to the article How to Add Responder Devices for assistance.

From the Customer Portal (https://portal.reactmobile.com), you can navigate and view the "Responder" tab on the left-hand side of the screen. To further understand the Responder tab, refer to the Understanding the Responder Tab in the Customer Portal article for assistance.

Click on any responder to see details including when they were last seen and whether they have push notifications enabled.

Responder Details Highlights:

• Property ID.
• Type of the responder: user or device.
• Name of responder.
• Email associated with responder, if set up as a user.
• User ID.
• Last check in time for the responder.
• Push notifications enabled: will read "true" if enabled.

On the details page, you can perform three actions:

1. 1. Stop SMS Alerts.
   2. Stop Email Alerts.
   3. Remove responder. Once selected, it will ask that you confirm this information before proceeding (see below).