Understanding the Users Tab on the Customer Portal

In this article, you will learn what information the "USERS" tab displays on the Customer Portal.

All users signed in to the Customer Portal can access the users tab; however, only Admins will be able to change user permissions or add users. To change user permissions, refer to the How to Add, Edit and Remove Users article for assistance.

From the Customer Portal (https://portal.reactmobile.com), you can navigate and view the "Users" tab on the left hand side of the screen.

On this tab, you will be able to verify that the correct users have access to the system. We do recommend reviewing this every quarter to ensure the list is up to date.

The Users Tab Highlights Important Details About Each User:

• Employee name.
• Email address associated with the account.
• Provider indicates how they have logged in (i.e. creating a password or using single sign on authentication with Microsoft, Google, Github or Apple). To understand single sign on authentication, refer to the What is Single Sign On Authentication? article.
• Last check in date indicates the last time the User logged in to the system. They may still be actively logged in even if they logged in months ago on their mobile app or the Customer Portal.
• Membership details which properties they have access to.
• Their user role. Users are granted specific permissions to the system. There are many different user roles, which you can explore in the Understanding the User Role Types article.

As shown in the screen shot below, you may edit, remove and view further details on the user by clicking on the buttons to the right of their user information. Refer to the How to Add, Edit and Remove Users article for assistance.