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Support Team - Tier 1

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Articles

Recent activity by Support Team - Tier 1

  • How to Register an Alert Source

    In this article, you will learn how to register an alert source. Only users with Admin roles can register alert sources. To change user permissions, refer to the How to Add, Edit and Remove Users a...

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  • How to Trigger an Alert on a Bluetooth Panic Button (or Sidekick)

    In this article, you will learn how to trigger an alert from a bluetooth panic button.   A Bluetooth Sidekick Panic Button must be paired to a smart device through the React Mobile Hospitality app....

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  • How to Turn on "Auto-Update" for LTE Button Firmware in the Customer Portal

    In this article, you will learn how to enable the auto-update settings for LTE panic buttons in the Customer Portal. Users with Admin roles can update settings in the Portal. To change user permiss...

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  • Understanding the Press Patterns on the LoRa Panic Button

    In this article, you will learn how to activate a health check or initiate an alert on the LoRa panic button.   To Activate an Alert from the LoRa Panic Button: Press the red button on the sid...

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  • Understanding the LED Color Indicators on a LoRa Panic Button During an Alert

    In this article, you will learn what the different LED colors on the LoRa panic button indicate during an alert event. Requesting assistance (flashing white indicator) To trigger an alert with a R...

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  • How to Register a LTE/Cellular Panic Button Using the React Mobile Hospitality Application

    In this article, you will learn how to register a LTE/Cellular Panic Button to your property by using the React Mobile Hospitality Application. Only Installers and Admins can register LTE/cellular ...

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  • Managing and Understanding Alert History

    In this article, you will learn to understand the reporting information for past alerts that is shown in the "ALERTS" tab on the Customer Portal. All users signed in to the Customer Portal can acce...

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  • Understanding the Process of Installing Beacons

    In this article, you will learn the process of installing beacons and determining the proper placement of the beacons to ensure coverage. Only Admins and Installers will be able to add or remove be...

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  • Understanding the Alerts Tab in the Customer Portal

    In this article, you will learn what information the "ALERTS" tab displays on the Customer Portal. All users signed in to the Customer Portal can access the Alerts tab; however, only Dispatchers, R...

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  • What Does a Purple Flash on a LTE/Cellular Panic Button Mean?

    In this article, you will learn what it means when a LTE or cellular panic button is flashing purple and how to resolve this.   Buttons that are not registered to a property will be unable to trigg...

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