User

Support Team - Tier 1

Member since
Total activity 126
Last activity
Following 0 users
Followed by 0 users
Votes 0
Subscriptions 37

Articles

Recent activity by Support Team - Tier 1

  • How to Remove Beacons in the Customer Portal

    In this article, you will learn how to remove beacons from the Customer Portal. Users with Admin and Installer roles can remove beacons in the Portal. To change user permissions, refer to the How t...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Revoke a User's Access to the Customer Portal

    In this article, you will learn how to revoke a user's access to the Customer Portal. Only users with Admin roles remove other users from the Portal. To change user permissions, refer to the How to...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Reset React Mobile for Single Sign On

    In this article, you will learn how to reset a third-party application (React Mobile) for single sign on (SSO). Only users with Admin permissions can perform a reset. To change user permissions, re...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Disable Email Notifications for Alerts

    In this article, you will learn how to disable Email notifications for users in the Customer Portal. Only Admins can edit existing users and disable email notifications for themselves or other user...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Manage Responders

    In this article, you will learn how to manage responders in the Customer Portal. All users signed in to the Customer Portal can access the Responder tab; however, only Admins will be able to add or...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Register and Add Mobile Responder Devices

    In this article, you will learn how to add responder devices in the Customer Portal and understand when to set up a device as a responder. All users signed in to the Customer Portal can access the ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Understanding the Responder Tab in the Customer Portal

    In this article, you will learn what information the "RESPONDER" tab displays on the Customer Portal.   All users signed in to the Customer Portal can access the Responder tab; however, only Admins...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Integrate StayPineapple and React Mobile for Alert Sources

    In this article, you will learn how to integrate React Mobile with StayPineapple on all of your alert sources or smart devices. React Mobile Hospitality application can be used to locate team membe...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Understanding the Info Tab on the React Mobile Hospitality Application

    In this article, you will learn what information the "INFO" tab displays on the React Mobile Hospitality Application for Administrators.     Device Info Current Org: The property to which your de...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Understanding Health Statuses in the Customer Portal

    In this article, you will learn what each health status indicates in the Customer Portal.   Examining the Health Status of Alerts Healthy (Green): Indicates the alert has been resolved. Moderat...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes