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Support Team - Tier 1

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Recent activity by Support Team - Tier 1

  • How to Add, Edit and Remove Users

    Users with an ADMIN role can Add, Edit or Remove other users from the Portal. To Add a New User to your Portal: Go to https://portal.reactmobile.com/ and login with an Admin User Go to the USERS T...

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  • How To Fire an Alert from a Cellular Button

     There are two options to send an alert from the Cellular Button: Press the center grey button rapidly (at least 3 times); Press and hold the button for 3 seconds The LED light on the button wil...

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  • Registering an Alert Source

    An Alert Source is a smart device configured to send alerts from the React Mobile Hospitality application. An Alert Source cannot respond to or communicate through the app; they can only fire alert...

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  • Understanding Cellular Button Alerts

    An alert is an event that starts the process of getting help to your location. When you use the button to request help, a series of actions take place and the button LED changes to help you underst...

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  • How to Perform a Device Health Check with Cellular Buttons

    To quickly assess the battery level and network coverage where you are, simply tap the button one time. This also updates the “last check-in” time in the Portal. Battery level (light shows green/ye...

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  • How to turn the Cellular Buttons on

    When you receive your Cellular Buttons, they will be turned off. To power them, you must locate the On/Off switch and move it to the correct position. Open the silicon cover on the bottom of the d...

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  • How to respond to an alert via React Mobile Management Portal?

    When an alert is initiated, all users logged into to React Mobile Portal will receive visual and sound notifications. The dashboard will also display a notification box in the top right corner. Whe...

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  • Security Considerations

    As we provide a cloud-hosted service, it will be important to discuss our application with your network security team. We require permission to perform the following operations: Install the React ...

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  • LED Color Key for Bluetooth Sidekick Panic Buttons

    Idle + Green Flicker Each Minute - Normal operation and device is paired Flickering Blue and Green - Firmware updating Rapidly Flashing Green - Not paired (flashing lasts ~30 seconds) Slow Flashing...

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  • Registering a beacon with Mobile App

    In this article, you will learn about how you can register beacons using the React Mobile Hospitality Application To register a beacon to your account you have to have Admin or Installer access to ...

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