This article explains how to check the battery percentage of your React Mobile Nexus Device via the Customer Portal by logging in, selecting the Devices tab, and viewing the Battery column. It also describes device health statuses: Green (healthy) means battery above 40%, updated firmware, and recent check-in; Yellow (moderate) indicates battery 20-40%, outdated firmware, or no recent check-in; Red (critical) signals battery below 20% or no check-in within 24 hours.
In this article, you will learn how to check the battery percentage for your React Mobile Nexus Device via the Customer Portal.
Steps to Confirm the Battery % for the React Mobile Nexus Device via the Customer Portal:
- Navigate to the Customer Portal (https://portal.reactmobile.com) and login.
Select the Devices tab on the left hand side of the screen.
Underneath the column labeled Battery you will see the battery percentage for each device registered to your property.
Examining the Health Status for Your React Mobile Nexus Device:
- Healthy (Green): Indicates all of the following:
- Battery level is above 40%
- The React Mobile Nexus Device firmware is up to date
- The React Mobile Nexus Device has checked in within the last 2 hours
- Moderate (Yellow): Indicates at least one of the following:
- Battery level is between 20% and 40%
- The React Mobile Nexus Device firmware is not up to date
- The React Mobile Nexus Device has not checked in within the last 2 hours
- Critical (Red): Indicates either of the following:
- Battery level is below 20%, OR
- The React Mobile Nexus Device has not checked in within 24 hours
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