This article explains how to enable a voice license for a User in the Customer Portal, required for voice services like listening on a device "hot mic" or communicating via voice channels. To enable, go to the Users tab, select Edit for the User, toggle the Voice license to enabled, and click Apply. License availability can be checked under Voice Settings in the Settings menu. Adjustments to license numbers require contacting your Client Success Manager.
In this article, you will learn how to enable a voice license for a User in the Customer Portal.
Voice licenses are part of your subscription service. Should you need to make any adjustments to the number of available licenses, please reach out to your designated Client Success Manager (CSM).
A User must have a voice license enabled in order to use voice services on the Customer Portal, which includes:
- Listening in on a device "hot mic" during an active alert; and
- Verbally communicating to a voice channel through the Portal or Mobile Application.
You can see the total number of available and used licenses by navigating to the Settings menu in the top-right corner of your screen, and scrolling to Voice Settings.
How to Enable a Voice License for a User:
- Select the 'Users' tab on the left-side of the Portal.
- Select the 'Edit' button for the User you would like to provide the voice license for.
Make sure the toggle for 'Voice license' is flipped to 'enabled'.
Select 'Apply' to save any changes.
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