This article explains how to assign a React Mobile Nexus Device to a channel on the Customer Portal. Users need a Voice License to access the Channels Tab. After creating or selecting a channel, users can view the channel group, add devices from the available list, and assign them. Each device can have only one home channel at a time and can be moved using the same process.
In this article you will learn how to assign an React Mobile Nexus Device to a channel on the Customer Portal.
To access the Channels Tab, you will have to be a User with a Voice License. If you are not a User with a Voice License, please reach out to your Admin about licensing your User. You can follow this link to learn more: Enabling a Voice License for a User.
- With a Voice Licensed User, go to the Channels Tab.
- If you currently do not have a channel created, create a channel to assign your React Mobile Nexus Devices to.
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Click "View" next to the Channel Group you would like to add your button to. This will show you the list of Devices that are already in the channel.
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Select Add Devices.
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From the list of available devices, select the device/s you would like to add to the channel and press "Add Selected".
- Your device will be ready to send and receive voice messages from this channel.
- Please note that a React Mobile Nexus Device can only have one home channel at a time. You can also move a device following the same steps.
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