This article explains how to check which React Mobile Nexus Device is connected to a channel via the Customer Portal. You can view this either from the "Devices" tab by selecting a device to see its channel under "Device Group," or from the "Channels" tab by clicking "View" to see devices assigned to a specific channel. Access is via https://portal.reactmobile.com.
In this article, you will learn how to see which React Mobile Nexus Device is currently connected to a Channel via the Customer Portal.
Steps to See Which React Mobile Nexus Device is Currently Connected to a Channel via the Customer Portal:
There are two methods for seeing which channel your React Mobile Nexus Device is connected to.
From the Devices tab:
- Navigate to the Customer Portal (https://portal.reactmobile.com) and login.
- Select the "DEVICES" tab on the left hand side of the screen.
- Click on the row for the specific device that you are inspecting. This will open a sidebar on the right side of the screen.
- You will see the channel and device group for the React Mobile Nexus Device next to the label 'Device Group'.
From the Channels tab:
- Navigate to the Customer Portal (https://portal.reactmobile.com) and login.
- Select the "Channels" tab on the left-hand side of the screen.
- Click "View" to see the React Mobile Nexus Devices that are assigned to a specific channel.
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