How to See Which Device is Currently Connected to a Channel

In this article, you will learn how to see which device is currently connected to a Channel via the Customer Portal.

Steps to See Which Device is Currently Connected to a Channel via the Customer Portal:

There are two methods for seeing which channel your React Device is connected to.

From the Devices tab:

1. Navigate to the Customer Portal (https://portal.reactmobile.com) and login.
2. Select the "DEVICES" tab on the left hand side of the screen.
3. Click on the row for the specific device that you are inspecting. This will open a sidebar on the right side of the screen.
4. You will see the channel and device group for the React Device next to the label 'Device Group'.

From the Channels tab:

1. Navigate to the Customer Portal (https://portal.reactmobile.com) and login.
2. Select the "Channels" tab on the left-hand side of the screen.
3. Click "View" to see the devices that are assigned to a specific channel.