This article explains how to send a voice message to Responders via the Customer Portal during an active alert. Users must log in at https://portal.reactmobile.com, select the Alerts tab, click the active alert, then press and hold the "Push to Talk" button in the sidebar to communicate. If the channel is busy, wait at least 5 seconds before retrying.
In this article, you will learn how to send a voice message to Responders via the Customer Portal during an active alert.
Steps to Send a Voice Message to a Responders via the Customer Portal During an Active Alert:
- Navigate to the Customer Portal (https://portal.reactmobile.com) and login.
- Select the Alerts tab on the left hand side of the screen.
- Click the active alert, which will open a sidebar to the right of the screen.
- At the bottom of the sidebar there will be a button that says 'Push to Talk'. Click and hold this button to send a voice message directly to the alert source button, as well as anyone else currently on the alert channel, or Responders.
- If the channel is "Busy", it means you cannot interrupt the "Hot Mic" during that time. Please wait at least 5 seconds before trying to send another voice message to the user in need of help.
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