Understanding the Health Status of the Cellular (LTE) Panic Button in the Customer Portal

In this article, we explain what the health status of a cellular (LTE) panic button indicates in the Customer Portal.

Examining the Health Status of Devices (Panic Buttons)

• Healthy (Green): Indicates 3 things: (1) the buttons battery life is greater than 40%; (2) the firmware version is up to date; (3) the button has checked in within the last 2 hours.
• Moderate (Yellow): Indicates at least one of 3 things: (1) the button battery life is less than 40% and greater than 20%, OR (2) the firmware version is not up to date, OR (3) the alert source (device) has not checked in within the last 2 hours.
• Critical (Red): Indicates that the button's battery is below 20% OR the button has not checked in within the last 24 hours.

React Mobile Cellular Buttons are programmed to report their status to the Portal every 60 minutes. This hourly update is referred to as a 'Health Check.'

When a Cellular Button is charged and has cellular coverage, it will send updated data to our backend. Each health check includes:

1. Last Check In:

• When the device sends the data, it will update the last check in information in the Portal.
  • Devices that miss 2 hourly health checks will appear Moderate in the Portal with a tooltip indicator:"Device has not checked in in the past 2 hours."
  • Devices that do not check in within 24 hours will appear Critical with a tooltip indicator: "Device is offline."

2. Device Firmware:

• When the device sends the data, it will update the firmware information in the Portal.
  • If the tool tip indicates that the device needs a firmware update, ensure your system settings are set up correctly and perform a power cycle. To confirm your system settings, refer to the article linked here: How to Turn on "Auto-Update" for LTE Button Firmware in the Customer Portal.

3. RSSI (Received Signal Strength Indicator)

• When the device sends the data, it will update the RSSI information in the Portal.
  • Devices that have low coverage will display no bars or 1 bar in the Portal. With little to no coverage, the button may not be able to complete a health check, which can effect reporting accuracy.

4. Battery:

• When the device sends the data, it will update the battery percentage in the Portal.
  • Devices that have more than 40% battery (and checked in within the last 2 hours) will appear Healthy with a tooltip indicator: "Device is healthy."
  • Devices that have more than 20% battery but less than 40% battery (and checked in within the last 2 hours) will appear Moderate with a tooltip indicator: "Device needs battery charge."
  • Devices that have less than 20% battery (and checked in within the last 2 hours) will appear Critical with a tooltip indicator: "Device needs urgent battery charge."

The most important indicator of a button’s health is the 'Last Check-In' time. If a device hasn’t checked in recently, it will show outdated data and may appear in a critical state—even with full battery—because the system expects hourly updates. This could mean the button is out of range or has malfunctioned since its last check-in.