How to Rename LoRa devices

In this article, you will learn how to rename a LoRa panic button.

All users signed in to the Customer Portal can access the devices tab; however, only Admins will be able to make edits to the device details. To change user permissions, refer to the How to Add, Edit and Remove Users article for assistance.

LoRa Buttons have a unique device ID. The devices have been given "friendly names," such as LoRa 0001, LoRa 0002, which will display on the device screen. 

How to Rename a LoRa Panic Button

1. First, you will want to identify the device that you want to name change. To do so, locate the unique device ID. Refer to the How to Find LoRa Device ID article for assistance.
2. From the Customer Portal (https://portal.reactmobile.com), navigate to the "Devices" tab on the left hand side of the screen.
3. In the search bar on the Customer Portal, type in the device ID or device name if available. This should narrow down your list of devices to one.
   • To confirm you are selecting the correct device, click on the device line item. The device details window will open and you can confirm the IMEI number in the list of details matches the unique device ID from the the menu of the device.
4. Now that you have identified the button, you can change the device name (which is displayed when an alert has been triggered), click on "Edit Device Name" from the device details screen. Make any changes, then click on "Confirm."