How to Update the Firmware for Your LoRa Button Using the React Mobile Hospitality Application

In this article, you will learn how to update the firmware on the LoRa panic button using the React Mobile Hospitality Application.

Users with Admin and Installer roles can update the firmware on these panic buttons. To change user permissions, refer to the How to Add, Edit and Remove Users article for assistance.

Confirm the Firmware Settings in the Customer Portal
 

1. Navigate to the Customer Portal (https://portal.reactmobile.com) and login as an Admin or Installer.
2. Select the “SETTINGS” icon in the top right corner of the screen.
3. Find the row that has "WAN Buttons" under the column for "Hardware Type" and lists "Longlife" under the column for "Subtype."
4. Select the "Target Version" on the "WAN Buttons - Longlife" row. Ensure your settings are set to “Auto Update to Latest Stable Build”. If it isn’t already, change it and then select “Apply Changes” below the table.

View the LoRa Panic Buttons on Old Firmware from the Mobile Application

1. Navigate to your device settings and confirm your Bluetooth settings are turned ON. 
2. Login to the React Mobile Hospitality application from a smart device as an Admin or Installer.
3. Select the "SCANNER" tab at the bottom of the screen (shown in the picture below on the left).
4. At the top left corner of the page, tap "SHOW BUTTONS." The list will show you all buttons within close proximity (shown on the picture below on the right).

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5. Select the "ALL BUTTONS" filter at the bottom of the screen and select "OLD FIRMWARE BUTTONS."

Updating the Firmware using the React Mobile Hospitality Application

There are two options to complete this step: updating all at once or updating each device individually.

To auto-update all devices:

• From the "OLD FIRMWARE" page, select "AUTO-UPDATE" on the top right corner.
• This will update all the LoRa devices within proximity. The update will continue searching and updating for 1 hour.
• You can view the update progress of each device from the screen.

To update an individual device:

• From the "OLD FIRMWARE" page, select an individual button and press "UPDATE."
• This will update the selected LoRa panic button only.
• Select "Exit" after the update is complete.

It is important to note:

• Each device will take about 2 minutes to update. Only devices within range will be updated and displayed in the mobile application.
• Once the devices are updated, they will reboot. After the reboot, tap all 3 buttons on the LoRa device to complete the restart.

Confirming the Firmware is Updated in the Customer Portal

1. Navigate to the Customer Portal (https://portal.reactmobile.com) and login as an Admin.
2. From the home page, navigate to the "DEVICES" tab on the left side of the screen.
3. If the button has checked in following the firmware update, the firmware column will no longer have a red icon and the device should be listed in a "Healthy" health state (see example in the screenshot below - the top button indicates that the firmware has not yet been updated and the bottom button indicates that the firmware is current).
4. To check which buttons still need their firmware updated, sort the table by either selecting firmware in the sorting option at the top of the screen, or by clicking on “Firmware” at the top of the firmware column.
   • Buttons still requiring a firmware update will report the firmware information in red (as shown in the screenshot above).
   • It is important to note that button health can be impacted by 3 main categories: firmware version, check in, and battery level.

For a Spanish version of the above article, navigate to How to Update LoRa Firmware Using the React Mobile Hospitality Application (Spanish).