How to configure an alert source with the StayPineapple integration

Support Team - Tier 1
Support Team - Tier 1
  • Updated
  • Go to device settings and find the device Wi-Fi MAC address.
    • Make sure the device is using a STATIC address, not randomized.
    • Copy the device Wi-Fi MAC address.
  • Register the device as an alert source by scanning the QR code found in the Portal.
    • Enter the name of the device (i.e. Housekeeper01).
    • Add a # symbol to the end of the name.
    • Paste the device Wi-Fi MAC address after the # symbol.
    • The final result should look like: Housekeeper01#58:24:29:e6:58:4b
  • Fire a test alert with the device and verify that the device name and location is importing properly.

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