Managing firmware

Support Team - Tier 1
Support Team - Tier 1
  • Updated

For each kind of hardware installed in your system, you will be presented a choice of firmware versions to install. We generally recommend that you select “Auto-update to latest stable build” and enjoy automatic upgrades as new features and functions become available. We will not change any daily use functionality without communicating that to you first. Click on "Settings" in the top right corner of the portal to access this page.


Some properties prefer to take a more active role in managing upgrades. For them, we recommend selecting “Do Not Upgrade” from the list. This will prevent any automatic changes. Then, when you are ready to test the new software, select the version you wish to use.


Cellular Buttons will compare their firmware version with the setting in the portal every hour when they automatically check in. If the portal is set to a higher version, the button will install the new firmware automatically.

Bluetooth Buttons can be updated through the mobile application while they are paired to a smart device, registered as an Alert Source. (Updating Bluetooth Button Firmware)

Upgrading beacons will require a user with Installer or Admin permissions to open the mobile app, select beacons, tap the “Upgrade” button at the top of the screen, and then walk around near each beacon. (Updating Beacon Firmware)

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