How to Add Responder Devices

In this article, you will learn how to add responder devices in the Customer Portal and understand when to set up a device as a responder.

All users signed in to the Customer Portal can access the Responder tab; however, only Admins will be able to add or remove Responders. To change user permissions, refer to the How to Add, Edit and Remove Users article for assistance.

Responders are mobile devices that have our application and have been registered to your property. This can be done either with a QR code, so that there is no need for a login at all, or with an SSO login email address.

Adding a Responder with a QR Code (No Login Information Required)

1. First, download the React Mobile Hospitality application to the device you are setting up as a Responder.
2. Then, open the Customer Portal (https://portal.reactmobile.com) on a desktop, navigate to the "Responder" tab on the left-hand side of the screen.
3. From the Portal, find and select the button in the top right corner indicating “Register Responders." A popup window will appear, displaying a QR code (as shown below).
   • For a walkthrough of steps 1 - 3 on the Portal, refer to the video located at the bottom of this article. 
4. Back to your smart device, from the home page of the mobile application, select "SCAN QR CODE" instead of entering an email to sign in.
5. When the QR code is successfully scanned, a pop up will appear that will allow you to add and edit a device name to finish registration. 
6. Select "Save Changes" to proceed and finish registration of the device as a responder.

Adding a Responder with an Existing User Login

1. If a user is already set up in the Portal with a login, they will be able to enter their email to sign in on the React Mobile Hospitality application.
2. Logging in to a mobile device will automatically register them as a responder in the Portal.